Customer Operations Supervisor

Job Summary

A company is looking for a Customer Operations, Senior Supervisor.

Key Responsibilities

• Leads and develops a team of customer service personnel, ensuring high performance and quality service delivery
• Sets and monitors performance goals to meet key performance indicators (KPIs) related to customer satisfaction and operational efficiency
• Handles escalated customer issues and collaborates with stakeholders to optimize processes and improve service outcomes

Required Qualifications

• Associate Degree in applicable profession, business, or technical discipline or equivalent education and experience
• Four or more years of experience in customer operations, either performing or supervising
• Understanding of income qualified programs and related services
• Ability to assess staffing needs and allocate resources effectively