Customer Operations Supervisor

Job Summary

A company is looking for a Supervisor, Customer Operations.

Key Responsibilities

• Lead and mentor a team of Customer Operations Specialists to meet performance expectations
• Monitor daily workflows and ensure timely resolution of inquiries from providers and clients
• Track team performance metrics and prepare regular updates for leadership

Required Qualifications

• Experience leading or coaching frontline support or operations teams
• Comfortable using data to drive performance and operational decisions
• Ability to thrive in fast-paced, high-growth environments
• Strong collaborative skills across teams
• Motivated by the mission of improving operational leadership