Customer Operations Supervisor

Job Summary

Leading a team of customer service representatives, the full-time remote Customer Operations Supervisor will manage the wholesale channel order book, mentor team members, and collaborate with sales leadership to enhance partnerships and improve operational processes.

Key responsibilities

• Monitor team performance against key metrics and support career development for team members
• Oversee departmental activities, including critical metrics monitoring and coordination of meetings
• Collaborate with sales leadership to address inquiries and improve outcomes with wholesale accounts

Required qualifications

• Minimum of 3 years' experience in customer service, preferably in a wholesale/B2B environment
• Demonstrated dedication to career advancement, with or without prior management experience
• Proficiency in Excel, including x-lookups, formulas, and pivot tables
• Knowledge of SAP or similar enterprise ERP system and experience with Salesforce Service Cloud or similar CRM
• Strong analytical skills to translate data into actionable strategies