Customer Operations Support Manager

Job Summary

A company is looking for a Customer Operations Support Manager to enhance client support and service delivery while driving process improvements.

Key Responsibilities

• Drive pipeline build and assist in closing customer deals in collaboration with the sales organization
• Act as a Service Delivery Manager for clients, managing support issues and coordinating resolutions
• Lead business development initiatives to grow the Global Services area and improve service offerings

Required Qualifications

• BA/BS in MIS, Computer Science, or a related field, or equivalent experience
• 5+ years of leadership experience in a technology company, particularly with ERP products
• 3+ years of business development or technology sales experience in managed services
• 5+ years of experience managing phone and ticket escalation processes, with ServiceNow experience preferred
• Experience implementing Infor M3 Technologies in roles such as Solutions Consultant or Project Management