Customer Operations Team Lead

Job Summary

A company is looking for a Customer Operations Team Lead who will oversee a team dedicated to ensuring account success for high-value senders.

Key Responsibilities

• Lead and develop a high-performing Customer Operations team to ensure account success
• Oversee daily operations, ensuring timely resolution of customer inquiries and issues
• Collaborate with leadership to implement solutions that enhance team performance and efficiency

Required Qualifications

• 5+ years of experience in customer operations or a related field
• 2+ years of leadership experience managing high-performing teams
• Strong analytical skills for data-driven decision-making
• Experience implementing technology-driven solutions in customer operations
• Ability to thrive in a fast-paced, customer-focused environment