Customer Order Management Representative

Job Summary

A company is looking for a Customer Order Management Representative to manage customer accounts and ensure timely order processing.

Key Responsibilities:

• Manage the entire order life cycle for assigned customer accounts, ensuring timely processing and shipping of orders
• Resolve complex customer inquiries through detailed research and maintain communication as per Service Level Agreements
• Act as a liaison for quality issues and support departmental goals and initiatives for improved customer support

Required Qualifications:

• At least 1 year of experience in customer order management or a related field
• Knowledge of supply chain processes and Quality Management Systems
• Experience with SOX compliance and handling credit and debits
• Familiarity with Excel and data management systems
• Ability to participate in and lead process improvement projects