Customer Order Specialist

Job Summary

To support the Customer Order Team, the full-time Customer Order Specialist will process customer orders, resolve inquiries using SAP, and enhance operational efficiency while working remotely after initial training.

Key responsibilities

• Resolves customer inquiries and processes standard orders via multiple channels, ensuring timely invoicing and shipment
• Maintains documentation for assigned customers and collaborates across functional areas to address order accuracy and availability
• Conducts audits and supports continual process improvements to enhance service delivery and operational goals

Required qualifications

• 3+ years of multi-product Customer Service experience or previous sales experience
• Experience with enterprise systems such as SAP, Oracle, or EDI preferred
• Proficient in Microsoft Office products, particularly Excel and Outlook
• Ability to multitask and work effectively under firm deadlines
• Strong customer service orientation with a polite and positive phone demeanor