Customer Outreach Associate

Job Summary

A company is looking for a Customer Outreach Associate to join their Care Team and assist families through onboarding and service introduction.

Key Responsibilities

• Make a high volume of outbound phone calls to connect with eligible users and introduce services
• Serve as the first point of contact for families, building trust through compassionate communication
• Meet daily and monthly call volume and quality-based performance goals

Required Qualifications

• At least 2 years of work experience in a customer-facing role
• A self-motivated individual with a high level of ownership and accountability
• Experience in high-volume outbound dialer-based sales or customer service environments
• Ability to thrive in an ambiguous environment
• Mission-driven with a passion for helping families dealing with loss and challenging life events