Customer Outreach Specialist

Job Summary

A company is looking for a Customer Service Member Outreach Specialist.

Key Responsibilities

• Perform outbound calls to activate and engage members in health programs and campaigns
• Document information obtained from members during outreach and follow-up
• Utilize exceptional customer service skills and motivational interviewing to encourage member participation

Required Qualifications, Training, and Education

• High school diploma or equivalent required; associate's or college degree preferred
• Two years of related work experience in health care, customer service, telemarketing, account management, or sales required
• One year of call center experience required
• One year of experience equivalent to a lead/senior role or Customer Service Rep II required
• Experience with computers, including Microsoft Word, Outlook, and Excel required