Customer Outreach Specialist

Job Summary

A company is looking for a Customer Outreach Specialist I to engage with business, institutional, and commercial customers regarding energy savings opportunities.

Key Responsibilities

• Participates in training on outreach competencies and energy efficiency basics, following established processes
• Conducts cold outreach to build a sales pipeline and maintains positive customer relationships
• Utilizes CRM systems to manage customer information and ensures thorough documentation and follow-ups

Key Qualifications

• 1+ year of experience in a customer service role with cold outreach responsibilities preferred
• Motivation to engage with prospective customers through various outreach methods
• Ability to use CRM systems and leverage AI for workflow support
• Self-motivated with strong organizational skills and a professional demeanor
• Bilingual abilities are a plus