Customer Partner Manager

Job Summary

Serving as the primary client relationship leader for healthcare provider partners, the full-time Customer Partner Manager will ensure strong engagement and service delivery alignment while working remotely to enhance client satisfaction and operational excellence in revenue cycle management.

Key responsibilities

• Manage key client relationships through consistent communication of revenue cycle performance and strategic updates
• Partner with Service Delivery and functional leaders to align operational objectives and execute remediation plans
• Translate performance metrics into actionable plans that improve outcomes and client satisfaction

Required qualifications

• Bachelor's degree or equivalent experience in lieu of a degree
• Minimum of 5 years of experience in client relationship management
• At least 3 years of experience in a management role
• Strong knowledge of revenue cycle management
• Executive-level communication skills