Customer Performance Manager

Job Summary

A company is looking for a Customer Performance Manager to drive customer performance across the customer lifecycle in the healthcare industry.

Key Responsibilities

• Define metrics and frameworks to evaluate customer performance and drive outcomes throughout the customer lifecycle
• Create toolkits and training for Customer Success Managers to diagnose and improve performance issues
• Lead ad hoc projects aimed at enhancing operational performance and support strategic initiatives

Required Qualifications

• Bachelor's Degree in a relevant field
• 5+ years of professional experience in the healthcare industry
• Experience managing complex projects and interacting with executive leadership
• Familiarity with data visualization programs, with experience in designing critical dashboards preferred
• Proficiency in working with large and complex data sets