Customer Portal Support Specialist

Job Summary

Providing exceptional support to customers, the full-time hourly Customer Portal Support Specialist will manage communications and case resolutions for customer portals while ensuring high-quality service in a remote environment.

Key responsibilities

• Handle up to 35-40 customer cases daily, maintaining an accuracy rate of 97% or higher
• Update customer portals and ensure timely resolution of inquiries and complaints
• Maintain detailed records of customer interactions and ensure adherence to processes and procedures

Required qualifications

• Minimum of one year of customer service experience
• Proficient computer skills with the ability to utilize multiple screens simultaneously
• Strong interpersonal skills and commitment to customer satisfaction
• Ability to work independently in a fast-paced environment
• Analytical and critical thinking skills for effective problem resolution