Customer Portfolio Manager

Job Summary

Acting as the single point of contact for customers, the full-time remote Customer Portfolio Manager will manage service and maintenance activities, ensuring timely resolution of concerns while influencing strategy and operational decisions in the power generation industry.

Key responsibilities

• Serve as the primary contact for customers, providing ongoing technical and business support for assigned regions and products
• Influence strategy development and resource control while interpreting business challenges and recommending best practices
• Lead functional teams or projects, utilizing high-level judgment to address complex tasks and communicate effectively with stakeholders

Required qualifications

• Bachelor's Degree from an accredited university, or an Associate's degree plus 7 years of experience, or a High School Diploma/GED with 10 years of experience in the power generation industry
• Minimum of 5 years of technical field experience with heavy-duty gas turbines and/or steam power
• Specialized knowledge within the function, with the ability to influence policy formulation
• Experience in project management and contract management is preferred
• Ability to assess quality of information and provide recommendations based on multiple internal and external sources