Customer Program Manager

Job Summary

Leading customer projects from kickoff through delivery, the full-time remote Customer Program Manager will manage complex technical implementations involving AI and machine learning, ensuring projects are completed on time and aligned with customer goals.

Key Responsibilities

• Manage end-to-end customer implementation projects, pilots, and proof-of-concepts
• Develop detailed project plans, timelines, and risk strategies in collaboration with account teams
• Serve as the primary customer PM contact, building trusted relationships through proactive communication

Required Qualifications

• Bachelor's degree in Business, Engineering, Computer Science, or related field
• 3+ years of experience managing enterprise software implementations or technical customer projects
• Strong understanding of project management methodologies (Agile, Scrum, Waterfall, or hybrid)
• Experience coordinating cross-functional technical teams
• Familiarity with project management tools such as Jira