Customer Programs Support Specialist

Job Summary

Supporting Sacramento Municipal Utility District (SMUD) customer programs, the full-time Customer Programs Support Specialist will process applications, respond to customer inquiries through various channels, maintain CRM records, and assist with reports and dashboards while ensuring compliance with SMUD-approved procedures.

Key responsibilities

• Review customer program applications and rebate submissions for accuracy and completeness
• Maintain customer and program records in Salesforce and other approved tools
• Respond to customer inquiries and provide follow-up communications regarding application status

Required qualifications

• Bachelor's degree and 2+ years of relevant experience in customer or program support
• Experience communicating with customers through various support channels in a professional setting
• Proficiency in Microsoft Outlook, Excel, Teams, and shared document systems
• Ability to learn and navigate CRM or case management systems, with Salesforce experience preferred
• Strong organizational skills to manage multiple tasks effectively