Customer Programs Support Specialist

Job Summary

Supporting customer programs for the Sacramento Municipal Utility District (SMUD), the full-time Customer Programs Support Specialist will process applications, respond to inquiries via various channels, maintain CRM records, and assist with reporting and surveys.

Key responsibilities

• Review customer program applications and supporting documentation for accuracy and completeness
• Respond to customer inquiries through approved communication channels using established templates and guidelines
• Maintain and update customer records in Salesforce and other CRM systems while supporting rebate processing and documentation tracking

Required qualifications

• Bachelor's degree and 2+ years of relevant experience in customer support or program administration
• Experience communicating with customers through various support channels in a professional setting
• Proficiency in Microsoft Outlook, Excel, Teams, and shared document systems
• Ability to learn and utilize CRM and case management systems, with Salesforce experience preferred
• Demonstrated customer service mindset and organizational skills to manage multiple tasks effectively