Customer Quality Engineer

Job Summary

A company is looking for a Customer Quality Engineer I to provide clinical and technical support for customers globally.

Key Responsibilities

• Provide real-time clinical and technical support through the Technical Support Call Center
• Manage and investigate customer complaints, ensuring compliance with regulatory requirements
• Collaborate with interdepartmental teams and update procedures as necessary

Required Qualifications

• BS Degree in biomedical, electrical, life science, or another engineering discipline
• Experience in a regulated industry, preferably in healthcare, medical device, or pharmaceuticals
• Strong organizational skills and ability to manage priorities
• Understanding of malfunction and adverse event reporting requirements
• Experience in technical environments is a plus