Customer Quality Manager
Job Summary
Focusing on enhancing customer experience, the full-time salaried Customer Quality Manager will manage customer communications related to quality and food safety, streamline complaint handling procedures, and provide proactive trend assessments while working remotely.
Key responsibilities
- Support key customer accounts from a quality assurance perspective, including commercialization processes and complaints management
- Monitor responses from facility QA teams, resolve urgent issues, and partner with Customer Service to improve processes and technology
- Engage with the commercial team and customers on quality assurance initiatives through meetings, audits, and business reviews
Required qualifications
- B.S. in a Technical science degree (Food Science, Food Technology, Biology, etc.) or equivalent experience
- Minimum of 5 years of experience in Quality Management within the food industry
- 3-5 years of supervisory and management experience
- Comprehensive understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies
- Knowledge of HACCP, HARPC, GMP, and sanitation programs
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,189 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
