Customer Quality Specialist

Job Summary

Supporting the execution and management of field action activities, the full-time remote Customer Quality Specialist will track data accurately, maintain communication with customers, and ensure potential complaints are addressed promptly.

Key responsibilities

• Maintain spreadsheets and databases for effective customer communication and device tracking
• Provide clear communication regarding customer feedback and field action follow-up
• Process and document incoming information while managing multiple email accounts efficiently

Required qualifications

• High school diploma or equivalent
• 1-2 years of relevant experience in a healthcare or related field
• Proficiency in Microsoft Office, particularly Excel and Access
• Strong written and verbal communication skills in English
• Demonstrated organizational skills and ability to work independently