Customer Reference Specialist

Job Summary

A company is looking for a Customer Reference Specialist (Contract) to join their Marketing Team.

Key Responsibilities

• Support the intake, qualification, and fulfillment of sales and marketing reference requests, ensuring compliance and status updates
• Assist in sourcing and delivering customer stories across various formats and coordinate interviews and approvals
• Recruit and prepare customer speakers for events and maintain dashboards to report on requests and outcomes

Required Qualifications

• 1-2 years of experience in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS
• Strong project coordination and organizational skills
• Proficient in Google Workspace, Salesforce, and project management tools
• Experience coordinating video productions or working with creative vendors is preferred
• Basic analytics skills for presenting program metrics