Customer Reference Specialist

Job Summary

A company is looking for a Customer Reference Specialist responsible for managing and executing customer reference program operations.

Key Responsibilities

• Manage and maintain the customer reference database for accuracy and usability
• Fulfill reference requests from sales and internal teams in a timely manner
• Track and report on reference request activity and program performance

Required Qualifications

• Bachelor's degree in marketing, business, communications, or related field (or equivalent experience)
• 2-4 years of experience in marketing, sales support, customer success, or operations role
• Strong organizational skills to manage multiple requests and deadlines
• Experience working cross-functionally with sales or proposal teams
• Proficiency in CRM or database tools and Microsoft Office