Customer Relations Coordinator

Job Summary

A company is looking for a Customer Relations (Service) Coordinator to support service and warranty needs in a fast-paced environment.

Key Responsibilities

• Submit homeowner cards to factories within 30 days of project completion
• Maintain accuracy of service items within Procore and create factory work orders
• Communicate with clients and internal teams to clarify service and warranty needs

Required Qualifications

• 5 years of office administrative experience with client communication and scheduling
• Knowledge of common office systems, including spreadsheets and databases
• Experience with client interaction via email, phone, and virtual meetings
• Familiarity with warranty contracts and home construction processes is a plus
• Proficiency in DocuSign, Google Suite, and Procore is a plus