Customer Relations Manager

Job Summary

To support home buyers in a positive homebuying experience, the remote Customer Relations Manager will manage customer service and warranty issues while ensuring compliance with company policies across the West Michigan and Northwest Indiana communities.

Key responsibilities

• Manage all activities involving homeowners, prospective buyers, trades, and division staffing
• Resolve customer issues by collaborating with team members and trade partners
• Monitor the progress and completion of repairs, ensuring customer satisfaction and adherence to company standards

Required qualifications

• 2+ years of experience in residential customer service or home warranty, preferably in the construction or homebuilding industry
• High School diploma or GED required; a college degree is preferred
• Proficiency in Microsoft applications (Excel, PowerPoint, Word)
• Outstanding customer service skills with a professional demeanor
• Ability to remain calm under stressful circumstances