Customer Relations Representative

Job Summary

A company is looking for a Customer Relations Representative.

Key Responsibilities

• Provide front desk reception and telephone services for various offices
• Answer general inquiries and requests for service related to admissions, financial aid, and student accounts
• Research complex problems, handle customer complaints, and coordinate solutions

Required Qualifications

• Working knowledge of effective customer service techniques
• Proficiency in PC-related software, including Microsoft Office products
• Familiarity with information systems such as Banner or PeopleSoft
• Demonstrated ability to research and resolve customer issues
• Ability to work independently and collaboratively as part of a team