Customer Relations Representative
Job Summary
Providing first-line support for customer inquiries, the full-time Customer Relations Representative will address routine and moderately complex issues, troubleshoot technical app problems, and escalate non-routine situations while working remotely.
Key responsibilities
- Address a range of routine customer service situations and provide crisis-level support to protect the brand
- Troubleshoot customer technology issues related to promotions, mobile app, and online ordering
- Document customer inquiries within a ticketing system and escalate complex issues as needed
Required qualifications
- High School diploma or GED required
- Minimum of 2 years' customer service experience required
- Preferred minimum of 2 years' Help Desk or Call Center experience
- Ability to maintain confidentiality of consumer and proprietary information
Complete Job Description
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