Customer Relations Representative

Job Summary

Providing first-line support for customer inquiries, the full-time Customer Relations Representative will manage routine and moderately complex customer issues remotely while ensuring brand reputation is protected through effective de-escalation and troubleshooting.

Key responsibilities

• Address routine customer service situations and provide first-line support for crisis-level issues
• Troubleshoot customer technology issues related to promotions, mobile app, and online ordering
• Document customer inquiries within a ticketing system and escalate complex issues as needed

Required qualifications

• High School diploma or GED required
• Minimum of 2 years' customer service experience required
• Preferred 2 years of Help Desk or Call Center experience
• Ability to maintain confidentiality of consumer and proprietary information
• Proficiency in navigating various software and computer systems