Customer Relations Specialist

Job Summary

A company is looking for a Customer Relations Specialist in the Office of the President.

Key Responsibilities

• Investigate and analyze repeat caller situations to understand root causes of non-resolution
• Identify common themes and systemic patterns in customer interactions to improve first-call resolution
• Collaborate with cross-functional teams to present findings and implement process improvements

Required Qualifications

• 2 years of experience in Internet Service Provider (ISP) operations or a relevant industry
• Experience in contact center or customer service
• Experience with data analysis and process improvement initiatives
• Experience collaborating with cross-functional teams
• Ability to work non-standard hours, including nights and weekends