Customer Relations Specialist - Ohio

Job Summary

A company is looking for a Contact Center - Customer Relations II.

Key Responsibilities

• Provide support to customers and field partners through multiple communication channels
• Manage unique, complex, or escalated customer issues using various information sources
• Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility

Required Qualifications

• Proven experience in customer service and/or a high-pressure, multitasked environment
• Ability to determine solutions independently and think creatively
• Demonstrated ability to manage complex issues and deescalate situations
• Strong interpersonal skills
• Ability to create innovative solutions that enhance the customer experience