Customer Relationship Lead

Job Summary

A company is looking for a Customer Relationship Lead.

Key Responsibilities

• Collaborate with stakeholders to address complex incidents and formulate corrective plans
• Provide management with results and recommendations for process improvements
• Lead business process improvement initiatives and maintain process documentation

Required Qualifications and Education

• Associate Degree - Required
• 3 years of experience equivalent to the role - Required
• 3 additional years of experience may substitute for the degree
• Comfortable working long hours when required
• Strong sense of urgency and ability to manage multiple priorities