Customer Relationship Manager

Job Summary

To support a Government client's IT Branch Office, the full-time remote Customer Relationship Manager will manage customer demand, translate business requirements into infrastructure solutions, and coordinate the delivery of compute, storage, and cloud services across enterprise environments.

Key responsibilities

• Serve as the primary point of contact for assigned customers, managing service demand and delivery expectations
• Coordinate the full lifecycle of infrastructure requests, including provisioning, deployment, and migration activities
• Drive continual service improvement efforts and support modernization initiatives focused on cloud scalability and operational excellence

Required qualifications

• Experience in customer relationship management within IT services, particularly in infrastructure and cloud environments
• Strong understanding of cloud services, including AWS and Azure
• Proven ability to gather, document, and prioritize business and technical requirements
• Familiarity with service delivery management and operational coordination
• Ability to develop executive dashboards and operational reporting metrics