Customer Relationship Manager

Job Summary

Acting as the primary point of contact for assigned customer accounts, the full-time Customer Relationship Manager will manage service requests, performance reporting, and billing issue resolution while working remotely.

Key Responsibilities

• Serve as the main liaison for customer inquiries, providing updates and resolving issues related to service delivery
• Run daily reports from Field Services and customer portals to track service performance and compliance
• Manage preventative maintenance programs and handle billing issue resolutions to ensure customer satisfaction

Required Qualifications

• Bachelor's degree preferred
• 1-2 years of experience in customer service, account management, or service coordination (B2B preferred)
• Experience with Microsoft Dynamics (D365) and customer portals like Service Channel
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proactive problem-solving mindset and ability to work collaboratively across teams