Customer Relationship Representative

Job Summary

Providing exceptional customer support, the full-time Customer Relationship Representative will manage customer inquiries and concerns for luxury automobile brands, utilizing technology and product knowledge while working onsite in Asheville, NC.

Key responsibilities:

• Own the customer experience by building rapport and anticipating needs through authentic connections
• Promptly resolve customer inquiries and technical questions while ensuring service level metrics are met
• Maintain exceptional product knowledge and recommend improvements to departmental policies and procedures

Required qualifications:

• High School Diploma or equivalent required; associate or bachelor's degree preferred
• 1 to 2 years of experience in customer service, sales, marketing, or public relations
• Previous experience in phone-based customer support preferred
• Experience with customer contact systems is required
• Interest or experience in technology is preferred