Customer Relationship Representative

Job Summary

Providing courteous and timely support to LSAC registrants, the part-time Customer Relationship Representative will manage candidate inquiries via telephone, email, and chat, while working remotely and being scheduled for up to 29 hours a week.

Key responsibilities

• Develop and maintain comprehensive knowledge of LSAC services and policies to effectively assist candidates
• Provide proactive communication support through various channels, ensuring a professional and helpful demeanor
• Document candidate feedback and troubleshoot issues, escalating complex problems as necessary

Required qualifications

• High School Diploma or GED
• Minimum of 2 years of customer service experience
• Strong verbal and written communication skills, including grammar and proofreading abilities
• Proficiency in Microsoft Office, Windows, Adobe Acrobat, and Excel
• Ability to maintain professionalism and work well under pressure in a fast-paced environment