Customer Relationship Representative

Job Summary

Providing first-level support in a fast-paced Contact Center, the full-time Customer Relationship Representative will manage candidate inquiries via telephone, email, and chat, ensuring accurate and timely responses while maintaining a professional demeanor.

Key responsibilities

• Develop and maintain comprehensive knowledge of LSAC candidate services and policies
• Provide proactive communication support to candidates and document feedback and inquiries
• Research and resolve candidate issues, ensuring adherence to performance and quality metrics

Required qualifications

• High school diploma required; some college preferred
• Experience in telephone customer service is highly desirable
• College degree in English or a related field preferred
• Strong writing skills and experience in a customer service environment
• Familiarity with higher education admission procedures is preferred