Customer Relationship Specialist

Job Summary

Proactively engaging with dental practice clients, the full-time Customer Relationship Specialist will make regular check-in calls to assess client satisfaction, capture feedback, and escalate urgent issues while working remotely.

Key responsibilities

• Make proactive check-in calls to clients to gauge satisfaction and identify potential issues
• Capture and document client feedback, routing information to the appropriate team members
• Send weekly reports to leadership on client status and areas of concern

Required qualifications

• Strong listening skills with the ability to ask clarifying questions
• Detail-oriented with consistent and thorough documentation practices
• Ability to build trust quickly and engage in meaningful conversations
• Some technical/system literacy, with comfort in using ticketing systems
• Prior experience in customer-facing roles, preferably in healthcare, dental, or IT services