Customer Reliability Engineer

Job Summary

A company is looking for a Customer Reliability Engineer III to manage and resolve customer issues while collaborating with engineering teams.

Key Responsibilities

• Resolve technical issues for customers related to GitHub products through support tickets and real-time interactions
• Act as a liaison between customers, Engineering, and Account teams to enhance customer experience and resolve product issues
• Lead incident responses and conduct postmortems for outages affecting assigned customers

Required Qualifications

• 5+ years of experience in technical customer support, system administration, or related roles
• 5+ years of experience in customer advocacy and technical implementation/systems management
• 3+ years of experience in Linux system administration and familiarity with tools like Docker and openssl
• 5+ years of experience with production-level virtualization platforms or cloud providers (e.g., VMware, AWS, Azure)
• Bachelor's Degree in Computer Science or a related field is preferred