Customer Reliability Engineer

Job Summary

A company is looking for a Customer Reliability Engineer.

Key Responsibilities

• Lead investigation and resolution of complex, escalated support issues across product and platform layers
• Own technical communications with customers for high-priority issues
• Create and maintain internal tooling to help support and product teams operate more effectively

Required Qualifications

• 3-6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company
• Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.)
• Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs
• Familiarity with container orchestration and observability tools
• Strong understanding of support ticket workflows and incident communication