Customer Reliability Engineer

Job Summary

Focusing on the reliability of cloud infrastructure, the full-time Customer Reliability Engineer will operate, monitor, and maintain the managed Airflow service while engaging directly with customers to resolve issues and enhance their experience in a remote setting.

Key responsibilities

• Provide solutions and troubleshoot customer environments to ensure successful product usage
• Participate in on-call rotation and build out monitoring and alerting systems
• Collaborate with product development teams to relay customer feedback and improve the overall customer experience

Required qualifications

• 5 years of experience with large, complex cloud infrastructures operating at scale
• 3 years of experience with Kubernetes
• Experience managing a production distributed system with at least one major cloud provider (AWS, GCP, Azure)
• Strong Linux experience and knowledge of operating and monitoring distributed systems
• Previous experience in handling customer issues, both internal and external