Customer Renewal Manager

Job Summary

A company is looking for a Customer Renewal Manager to provide end-to-end renewal execution support in a remote setting.

Key Responsibilities

• Provide end-to-end renewals execution support and maintain knowledge of commercial negotiation and product portfolio
• Collaborate with internal teams to ensure data integrity of renewal opportunities and manage renewals in North America and Latin America
• Provide management with regular status updates and accurate visibility to forecasted attrition

Required Qualifications

• 3+ years of experience in a customer-facing role with a focus on influencing stakeholders
• Experience managing SaaS and Professional Services subscription renewals
• Commercial negotiation experience with a track record of meeting renewal revenue goals
• Ability to forecast accurately and work effectively in a team environment
• Bachelor's degree preferred or equivalent comparable experience