Customer Renewal Specialist

Job Summary

A company is looking for a Customer Renewals Specialist.

Key Responsibilities

• Meet or exceed assigned sales objectives and quotas for renewal business
• Collaborate with Customer Success, Sales, Contract Ops, and Support teams to address customer retention issues
• Identify at-risk renewal clients and address issues to ensure timely renewals

Required Qualifications

• 4+ years of renewal or account management experience
• Experience selling software products that are on-demand and recurring
• Experience using Salesforce.com as a CRM
• Software sales experience, preferably in SaaS or subscription sales
• Experience and knowledge of AI, Automation, and/or APA preferred