Customer Renewals Manager

Job Summary

A company is looking for a Customer Renewals Manager.

Key Responsibilities

• Manage the full renewal lifecycle for a portfolio of customers
• Maximize Gross Revenue Retention (GRR) and identify upsell opportunities
• Maintain accurate renewal forecasts and collaborate with cross-functional teams

Required Qualifications

• Experience in renewals, Customer Success, or revenue-focused roles
• Proven ability to drive retention and predictable renewals
• Experience with Salesforce and customer success platforms
• Fluent in English and Spanish; additional languages are a plus
• Strong analytical and process-oriented thinking