Customer Renewals Manager

Job Summary

A company is looking for a Customer Renewals Manager to optimize renewal processes and minimize churn for their Scale customer segment.

Key Responsibilities

• Manage a portfolio of Scale customers to ensure on-time renewals and retention
• Drive renewals through automated outreach and optimize engagement strategies
• Identify and mitigate churn risks while exploring expansion opportunities

Required Qualifications

• 2-5 years of experience in renewals, customer success, account management, or sales in SaaS
• Experience managing high-volume accounts
• Strong negotiation skills
• Familiarity with HubSpot or similar tools