Customer Renewals Manager

Job Summary

Owning and managing a high-value portfolio of enterprise renewals, the full-time Customer Renewals Manager will focus on maximizing customer outcomes through proactive engagement and collaboration with internal teams to ensure renewal success and support long-term business growth.

Key Responsibilities

• Manage a high-value enterprise renewal portfolio across various sectors, including government institutions and global airlines
• Enhance customer retention by guiding renewal journeys and fostering strategic, customer-centric relationships
• Collaborate with Sales, Finance, Legal, and other teams to execute renewals and identify growth opportunities

Required Qualifications

• 3-5 years of experience in renewals, account management, or customer-facing roles, preferably in enterprise software or SaaS
• Fluency in English
• Strong interpersonal and communication skills for effective relationship building
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with experience in leveraging customer data and CRM systems