Customer Renewals Manager
Job Summary
Owning and managing a high-value portfolio of enterprise renewals, the full-time Customer Renewals Manager will focus on maximizing customer outcomes through proactive engagement, collaboration with internal teams, and strategic retention efforts.
Key Responsibilities
- Manage a high-value enterprise renewal portfolio across various sectors, including government and technology
- Guide renewal journeys and strengthen customer retention through strategic engagement
- Collaborate with Sales, Finance, Legal, and other teams to ensure successful renewal execution and identify growth opportunities
Required Qualifications
- 3-5 years of experience in renewals, account management, or a customer-facing role, preferably in enterprise software or SaaS
- Fluency in English
- Strong interpersonal and communication skills for effective relationship building
- Ability to manage multiple priorities in a fast-paced environment
- Analytical mindset with experience in leveraging customer data and CRM systems
Complete Job Description
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