Customer Repair Manager

Job Summary

A company is looking for a Manager Customer Repair I.

Key Responsibilities

• Supervise a team of technicians in network repair, monitoring, and troubleshooting service-affecting issues
• Lead and develop technical staff, managing schedules and workload distribution
• Handle escalations and foster positive employee relations while supporting organizational change

Required Qualifications

• Working knowledge of IT/Network Operations, including monitoring tools and incident management practices
• Understanding of automation and AI-assisted operations concepts
• Proven ability to lead, coach, and develop technical staff
• Experience managing staffing levels and workload distribution
• Availability for after-hours escalations and engagement