Customer Requirements Program Manager

Job Summary

A company is looking for a Customer Requirements and Information Program Management professional.

Key Responsibilities

• Manage and validate customer requests, ensuring alignment with regional regulations and feedback loops
• Facilitate collaboration between local Sales Business Centers and Global CRIM, ensuring proper use of CRIM tools
• Identify operational inefficiencies and recommend enhancements to global CRIM processes for improved efficiency

Required Qualifications

• Degree in Business Administration, Data Analytics, Sustainability, or a related field; MBA preferred
• Minimum of 8 years of experience in complex, cross-functional projects in a matrix organization
• Proven track record in process optimization and project management related to compliance topics
• Solid background in data management and familiarity with CRM or ticketing systems
• Knowledge of compliance and regulatory frameworks relevant to customer request management