Customer Research Analyst

Job Summary

A company is looking for a Customer & Market Research Analyst to lead and enhance research efforts focused on customer and market insights.

Key Responsibilities

• Design and manage customer satisfaction measurement methodologies, including NPS and CSAT
• Develop and implement a comprehensive customer and market research program to analyze customer feedback
• Collaborate with cross-functional teams to integrate customer insights into business strategies and product roadmaps

Required Qualifications

• Bachelor's degree in Business, Marketing, Data Analytics, or a related field; MBA is a plus
• 5+ years of experience in customer experience or Voice of Customer programs, preferably in the cybersecurity or technology industry
• Proven experience with customer feedback platforms and analytics tools
• Strong analytical skills with the ability to translate complex data into actionable insights
• Demonstrated ability to manage multiple projects and prioritize effectively in a fast-paced environment