Customer Research Manager
Job Summary
Leading a remote team of Research Advisors, the full-time Manager, Customer Research will manage client research projects, mentor team members, and drive initiatives to enhance service delivery and team culture.
Key responsibilities
- Act as a Dscout expert in managing and executing client research projects, including planning, recruiting, and analysis
- Mentor and support Research Advisors in project delivery, retention goals, and professional growth
- Track team performance metrics and collaborate with leadership on team enablement and hiring decisions
Required qualifications
- 2+ years of experience as a people manager
- Solutions-oriented mindset with a focus on process innovation
- Strong critical thinking skills and a curiosity about human behavior
- Proven experience in collaboration and mentoring within a team environment
- Willingness to align with Central Standard Time working hours (7:00AM - 4:00PM CST)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 46,304 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
