Customer Resiliency Analyst

Job Summary

Providing analytical support to ensure item health and availability, the full-time Customer Resiliency Analyst will monitor product availability, collaborate with cross-functional teams, and contribute to process improvements in a remote work environment.

Key responsibilities

• Proactively track item health and identify risks affecting customer service at the Distribution Center
• Organize and facilitate collaborations with customer-facing and inventory planning teams to adjust forecasts and place purchase orders
• Analyze data to identify areas for improvement and facilitate process enhancements with internal partners

Required qualifications

• Bachelor's degree or equivalent preferred
• 3 or more years of relevant experience in customer service, contracts, or inventory management
• Proficiency in MS Word, Excel, and Access
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively in a team environment